Complaints -- "Plaintes"

 

Sadly, as tourists we can easily be scammed, especially at cafes in tourist areas and feel helpless. For example being "upsold" in a cafe where you ask for a glass of wine and expecting it to cost less than €10, but get charged €30. This happened to me when I first moved to Paris. I complained to the manager, and as a general rule, they always side with their servers. Now I always ask for the menu, unless I know the place I'm going to.

These days you can actually file a complaint to a government office, and they will investigate and take action, if necessary. Tourism is a major industry in France and the government has been taken scamming seriously for the past 10 years. And, with the upcoming Olympics, they will be cracking down. 

So if you want to file a complaint, this site is similar to the "Better Business Bureau", and it's also in English. 

WEBSITE IS: https://signal.conso.gouv.fr/en/cafe-restaurant/faire-un-signalement

Hopefully, you won't experience this, but if you do, now you have recourse to help correct this.